Reach a person
Email help@snypd.store. We answer every email within 24 hours. Use the email address of your SNYPD account, so we can find it.
Questions about reselling or how others set up their searches: the SNYPD Discord community.
Most of the problems below can be fixed in a few steps. Each section has a button that opens an email with the details we need already listed.
Alerts are not arriving
- Check that the search is Active in your dashboard and that new matches show up there. If they do, the search works and the problem is the notification.
- Turn alerts on from the dashboard on the device that should ring. On iPhone this only works from the SNYPD app on your Home Screen (Safari → Share → Add to Home Screen).
- Check that Focus or Do Not Disturb is off for SNYPD, and that your browser is allowed to show notifications.
- On Free after the first 3 days, searches run only while your dashboard is open. Paid plans keep running with it closed.
A listing I expected did not show up
- Open your search link on Vinted and check that the listing matches every filter in it (size, price, condition, country site).
- Vinted itself adds a new listing to its search a few minutes after it is posted, so a very fresh listing can appear a little later.
- Matches stay in your dashboard for about 30 minutes while the listing is up; the push notification is the record of older ones.
My search link was refused
- SNYPD keeps every filter in your link. When a link contains something it cannot read, it refuses the link and says which part, rather than running a different search.
- Remove that filter on Vinted, copy the link again from the address bar and paste it.
I paid but my plan did not change
- Your plan links to your SNYPD account by email: the email used at Whop checkout must be the same as your SNYPD account email.
- Your plan updates automatically after payment, and a check every 15 minutes catches any update that was missed: reload the dashboard. If it still shows Free, email us with your Whop receipt and we link it by hand.
Cancel, refund or change plan
- Cancel any time in your Whop account (Orders), or Account → Manage subscription in SNYPD. Your plan runs to the end of the month you paid for.
- Full refund within 14 days of your first payment for a plan: email us from your account email.
- To move between paid plans, manage your subscription in Whop, or email us and we help you switch.
Other questions
How SNYPD works, plans and refunds: FAQ. Prices and limits: plans.